Mary Meyer – Sophie la Girafe – Activite 14″
With more than 50 million sold, Sophie la girafe, the wildly popular toy from France, is a fixture in nurseries all over the world.
- Returns & Refunds
- Guest Reviews
Shipping and Rates:
We are proudly Canadian and ship Canada wide! We offer standard shipping (1-4 Business Days). Standard Shipping Fees ($8.99) are added to the total purchase price at check out. We offer free shipping on purchases over $99.00!
Need to Return an item? Let us help you with that!
How do I return an item?
Refunds may be given only when the return of merchandise is made within 30 days of the order shipment date. All returns will be subject to the terms and conditions of this return policy (the "Return Policy"). If an item is received damaged, you must contact customer service within 24 hours of delivery in order to initiate an investigation and refund process.
To initiate a return, please contact customer service at: firstname.lastname@example.org
One of our agents will be happy to assist you and contact you within 48-72 hours.
We accept returns as long as the following conditions are met:
· Refunds and exchanges are given within 30 days of original order shipment date, accompanied by the packing slip.
· All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
· Opened packages may only be exchanged for identical product.
· Refunds will be applied to the credit card that was used to purchase the item.
· Items requiring special delivery through a LTL carrier may incur additional shipping or restocking fees.
· For hygienic reasons, breast pumps cannot be returned once opened.
· No returns or exchanges due to the intimate and hygienic standards of certain items, we regret that we cannot accept returns or exchanges on undergarments.
· For items received damaged, customer service must be contacted within 24 hours of delivery in order to initiate an investigation and refund process.
Please note you will be required to pay the shipping cost to return the item when sending by mail. If the item received was damaged/defective please refer to the section on "Returning a Damaged/Defective Item".
All returns will be subject to the terms and conditions of this return policy (the "Return Policy").
PLEASE NOTE: Retails ending in FINAL SALE products -No Refunds or Returns available.
Returning a Damaged/Defective Item:
I received an item that doesn't work, how do I return it?
To return a damaged or defective item, please contact our Customer Service at email@example.com. Our Customer Service will arrange for your item to be returned back to our warehouse at no cost to you.
Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service before returning the item to us.
What is refunded if I am returning a damaged or defective item?
If you are returning an item because it is damaged or defective, you will be refunded the price of the item, taxes and any applicable shipping costs once we receive the item back in our warehouse.
When and how is my refund processed?
If you return the item to our warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at the return center. The refund will be credited to the credit card or card that was used to purchase the item. You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card or gift card, provided you have provided us with your email address. You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item.
· Items requiring special delivery through a LTL carrier may incur additional restocking fees
My package has been returned, but the refund is not showing on my credit card?
Please contact our Customer Service Group to confirm that your package has been received at our warehouse. You will need to provide the return waybill number and name of the carrier used when returning the item, in order for our Group to investigate.
Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete.
What happens if Babee Loves receives an item back because it is undeliverable?
A carrier will attempt delivery at the address provided when placing the order. If you are unavailable for delivery, most carriers will leave a notice on your door advising you of the attempted delivery, and that the package is now available at your local depot for pick up. This notice will include a phone number to contact for more information. Your package will be available for pick up for 5 business days, after which it will be returned to our warehouse. In this case, all product cost and taxes will be refunded. The shipping costs are non-refundable for undelivered packages. A restocking fee may apply.
If we receive an order back because it was undeliverable you will receive an email advising that your credit card/gift card has been refunded the applicable charges. Please allow 7-10 business days from the time that we receive your order back at our warehouse for the refund to be applied.
Signature Requirements: If you prefer your package be delivered without a signature requirement, please indicate “No Signature on delivery” in the notes section at checkout.
Many of the products that are sold on the Babee Loves website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.